Refund and Returns Policy

1. Overview

We are committed to providing you with the best experience. If you are not entirely satisfied with your purchase or service, we’re here to help.

2. Returns

2.1 Eligibility for Returns

• Items must be returned within 14 days from the date of purchase.
• To be eligible for a return, your item must be unused and in the same condition, it was received.
• The item must be in the original packaging.
• A receipt or proof of purchase is required to complete your return.

2.2 Non-returnable Items

• Gift cards
• Personal care items
• Swimwear & Bodysuits

3. Refunds

3.1 Process

• Once we receive your item, we will inspect it and notify you that we have received your return.
• Should your return be approved, we will initiate a refund to your original method of payment.

3.2 Timeframe

• Refunds may take up to 7 working days to process depending on your card issuer’s policies.

4. Exchanges

4.1 Eligibility for Exchanges

• We will replace items if they are defective or damaged.
• If you need to exchange an item for the same product, send an email to info@sizzl.co.za and send your item to: 156 Bram Fisher Drive, 1st Floor Holiday House, Randburg, Johannesburg, South Africa.

5. Shipping

5.1 Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5.2 Shipping for Exchanges

• If you are exchanging an item, depending on where you live, the time it may take for your exchanged product to reach you may vary.
• You will be responsible for paying for your own shipping costs for Exchanging your item. Shipping costs are non-refundable.

6. Contact Us

If you have any questions on how to return your item to us, contact us at info@sizzl.co.za.